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2012 Category Winner: Subcategories: Mobile Technology:
Mary Kay Inc. | Mobile Virtual Makeover The launch of Mary Kay’s first global mobile app aims to increase brand visibility, provide online/offline access to the brand for consultants and consumers, create mobile convenience and perform as a selling/viral/recruiting tool. Mary Kay’s goal was to leverage the global proliferation of mobile adoption and increase visibility of its products and brand by creating a simple, on-the-go selling tool that would allow consumers to virtually “try before they buy” and shop with their Mary Kay independent beauty consultants. The app’s purpose is to excite new customers to play with Mary Kay color and receive a personalized experience anywhere, any time. This Virtual Makeover game app will help reach Gen-X and -Y consumers and encourage potential team members to join Mary Kay. It also promotes viral word-of-mouth by enabling consumers and consultants to share makeovers all around the world, as well as create opportunities for global consultants to deliver best-in-class customer service to customers at every business touch point.
Back Office/Business Support:
21Ten | Back Office Reports With an increasing proportion of direct selling being done online, the industry must continue to evolve technologically and provide distributors with tools to excel. Building a successful network marketing business is impossible without distributors knowing—on a daily, weekly and monthly basis—how they and their downlines are doing. Aside from the standard reports every direct selling company has, 21Ten’s Life Shotz technical team set their minds to make sure distributors were spending less time looking at reports and more time prospecting. They came up with some innovative and extremely resourceful tools for the back-office of distributors that allowed this to happen. The new Custom Downline is the ultimate in reports—it’s a totally customizable report that allows distributors to pick and choose what they want to see or analyze with more than 19 different options. This report also allows distributors to send targeted emails based on the same criteria. They also designed two 12-month profile and recruiting reports that allow distributors to see each month, at a glance, their organizational and recruiting trends.
Customer Sales Support:
Team Beachbody | Four Pillars of Coach Support Explosive growth at Team Beachbody has required the Coach Relations team to leverage technology to enable the sales field to succeed. Sales and coach sign-ups for the company are up more than 70 percent in 2012 as attractive marketing campaigns like Beachbody Challenge Packs gain tremendous momentum. Significant productivity gains were realized last year when Coach Relations launched the Four Pillars of Coach Support, a series of four innovative technology projects designed to give coaches the information and tools needed to achieve their goals. The four pillars are: a searchable, dynamic knowledge base for consistent and accurate answers; the launch of a tech support group with a streamlined process to answer coaches’ tech questions and collect pertinent information; creation of a social media monitoring group which posts, within an hour, replies to questions posted to headquarters; and the roll-out of online chat for coaches to have immediate support while in the online office. As a result, coach sign-up and sales volumes are increasing and contact hold times are decreasing. By leveraging technology with four new tools to enable coaches to continue to grow the opportunity, Team Beachbody is now positioned to achieve CEO Carl Daikeler’s vision of 1 million coaches passionately spreading the word to end the trend of obesity in this country.
Past Recipients: 2011 Mary Kay Inc.
Mary Kay Inc. was selected as the recipient of the 2011 award by a live audience poll during one of the Annual Meeting general sessions. For the marketing of their new line of Mary Kay TimeWise foundation, Mary Kay utilized a line of business cards with two dimensional bar codes that linked directly to a video about the product. These cards were distributed to their independent sales directors and the response was overwhelmingly positive. Since their introduction, sales of cards have remained strong at more than 2,000 sets of cards being sold to date. Usage of the barcode has been tracked around the country and its usage shows a positive response to the introduction of this technology.
2010 Amway
Amway received the award for a robust application they created that is transforming the way Amway Global independent business owners (IBOs) recruit, sell and manage their businesses. The project team worked in phases to launch the first true business management application in the direct selling sector. During the first phase, Discover, market research revealed two opportunities. Inundated with business information, IBOs were seeking simplicity and convenience. Business professionals were adopting mobile devices rapidly. During Create, the second phase, the mobile business team worked with Apple’s lead application developers to put the power of the Amway Global business information, resources and connectivity onto the iPhone/iPod Touch. As they moved into the Educate phase, a stellar campaign integrating comprehensive training, videos, user guides and presentations was capped off by a launch event with 2,400 IBO leaders. Finally, during the Success phase and amid huge excitement, the application reached number four on the iTunes “top 25 business apps” list in December. With IBOs’ adoption and usage growing each month, it already accounts for seven percent of online business productivity inquiries.
2009 Oxyfresh.com
Oxyfresh’s information technology team and Web designers created a state-of-the-art “Money for Life” Web site designed to optimize the ability of field distributors to attract new business partners. This interactive recruitment system includes 13 presentations that can be customized and e-mailed to prospects. MoneyforLife.com also includes a prospect manager. With this functionality, distributors can easily manage their business contacts. MoneyforLife.com has increased traffic to Oxyfresh’s opportunity Web site by more than 500%, greatly enhancing business-building efforts for their entire field of distributors.
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