The Code and Consumers

As a consumer you should expect salespeople to:

  • Tell you who they are, why they’re approaching you and what products they are selling.
  • Promptly end a demonstration or presentation at your request.
  • Provide a receipt with a clearly stated cooling off period permitting the consumer to withdraw from a purchase order within a minimum of three days from the date of the purchase transaction and receive a full refund of the purchase price.
  • Explain how to return a product or cancel an order.
  • Provide you with promotional materials that contain the address and telephone number of the direct selling company.
  • Provide a written receipt that identifies the company and salesperson, including contact information for either.
  • Respect your privacy by calling at a time that is convenient for you.
  • Safeguard your private information.
  • Provide accurate and truthful information regarding the price, quality, quantity, performance, and availability of their product or service.
  • Offer a written receipt in language you can understand.
  • Offer a complete description of any warranty or guarantee.

See the complete text of the Code of Ethics

Find out how you can file a Code complaint